Customer Appointments Team Leader - Huntingdon, United Kingdom - Cambridgeshire County Council

Cambridgeshire County Council

Verified Company

Huntingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

We have an exciting opportunity for a full time highly skilled and self-motivated line manager to join the Cambridgeshire Registration Service as Customer Appointments Team Leader, based in our Huntingdon office.

The Service provides core statutory services for the official recording of key events (birth and death registrations and marriage and Civil Partnership notices. It is proactive, ambitious and strives to remain at the forefront of service delivery nationwide.

We are looking for an enthusiastic, customer-focused person who is able to use their own initiative (within the legal framework) and can motivate the team to constantly deliver a quality service to our customers.

What will you be doing?
In partnership with the other Customer Appointment Team Leader, you will be responsible for

The motivation, performance management and line management of Registration Officers.
Ensuring appropriate staffing for the delivery and registration of all appointments.
Proactively handle unplanned absence within the team, to ensure business continuity.
Maintaining, delivering and monitoring technical expertise with a thorough understanding of the legal requirements.
Building and maintaining good working relationships with stakeholders including customers, coroners, service providers and others providing support wherever required.
Training, monitoring and developing Registration Officers to an agreed standard of excellence with regard to individual behaviours and high levels of customer service.

About you

The job entails managing staff across our five offices so the ability to travel around Cambridgeshire (sometimes at short notice) is essential.

In return the Council offers a variety of benefits including Local Government Pension Scheme, a generous annual leave allowance, comprehensive employee discounts scheme, relevant travel expenses, Employee Assistance Programme (access to free support 24 hours a day) as well as opportunities for learning and development.

Applications close 13th August, shortlisting will take place 15th August and initial interviews will take place via Teams on 17th August.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits: