Customer Service Representative - Newcastle upon Tyne, United Kingdom - Emson Group

Emson Group
Emson Group
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Note:
This role is for our
NewCastle branch.

We are hiring a customer service representative to manage incoming customer queries and to process orders.


Key Duties and Responsibilities:

  • Manage and service existing customer relationships.
  • Answer all potential customers' questions in a professional manner.
  • Always operate with the highest degree of urgency and care; remembering we are the face of our clients and the services they provide.
  • Be a problem solver find creative solutions to issues.
  • Provide expertise, support, and handson assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, and how they want.
  • Highlight issues and identify opportunities by utilising the tools provided within our company.

Salary:
£11.00-£13.00 per hour


Benefits:


  • Company events
  • Company pension
  • Free or subsidised travel

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • Newcastle upon Tyne, NE16 3AS: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- sales: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person
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