Account Manager - London, United Kingdom - membershipbespoke

membershipbespoke

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Account Manager
Leading Business Membership Organisation
London - Hybrid flexible working (average 2-3 days per month in office)
Working hours - 9-5 or some flexibility needed mornings and evenings for events)
Full time permanent role

Basic Salary:
£40k-£41k**
Benefits Include: 25 days annual leave plus bank holidays, Money Purchase pension scheme, Life Assurance linked to pension, Employee Assistance Programme, interest free season ticket loan, rental deposit scheme, cycle to work scheme, corporatearrangement with Fitness (at designated location), use of Santander Bicycles - website and 24-hour helpline, free tea, coffee, fruit and eye care voucher.

My client a leading business membership organisation based in Central London is currently for an Account Manager

The Role

The overarching objective for the Sector Account Manager is to be the critical accountable owner for the volume and value of the community and membership growth within a given Sector(s) and Special Interest Group(s).

They are responsible for delivering sales/recruitment,engagement, trade up and retention according to plan targets.

Working closely with Events, Propositions, (including Services and Sponsorship), Community, Communications, Policy, International and IT.

Job Duties

Acting as the central point of ownership and expertise with a specific focus on sales/recruiting, engaging, trading up and retaining paid for memberships and community growth delivering against set targets.
Building a specialist sector expertise and maintain an up to date knowledge on trends, competitors and key players through desk research and attending industry events.
Facilitating introductions.
Actively use CRM to determine optimum contact approaches based upon understanding of member lifecycles, activities, engagement, engagement and renewal indicators.
Administering as relevant and as agreed with the Head, any associations/ committees for sector or special interest group.
Demonstrate flexible and adaptable approach to business needs at any given time
Contribute to a motivated, respected and highly knowledgeable team of professionals focused on overall success of the wider team.
Undertake any other duties as requested by the management.

Person Specification

Experience in Business to Business Sales, Account Management and renewals
Strong customer orientation with a focus on customer insight to drive improvements
Ability to build sectoral and special interest and knowledge and keep abreast of issues and trends
Track record of coaching and mentoring staff to build performance
Commercial awareness with strong persuasion and negotiation skills
Numerate with financial awareness
Strong networking and relationship skills, ability to communicate at all levels
Excellent interpersonal, verbal, written and telephone communication skills
Ability to adapt creatively to stakeholder and customer needs
Strong and collaborative influencer, able to operate effectively at all levels
Team player, also able to work independently with high levels of personal drive
Highly performance and target oriented with a focus on continuous improvement
Highly organised, able to prioritise and effective administration
Lead and data management
Proven ability to deliver against or exceed targets
Willing to attend events and trade shows out of hours
Proficient with Microsoft Office and CRM databases

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.