Customer Solutions Specialist - Leeds, United Kingdom - Age Partnership

Age Partnership

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location

You will be based at our spacious and comfortable offices located on Thorpe Park in Leeds (LS15) for 3 days a week (or more if you prefer) and the rest working in the comfort of your own home.

Our offices are a short walk from The Springs shopping centre, at Thorpe Park, Leeds, with excellent transport links from surrounding areas and free private on-site parking.

Salary & Bonus:

This role has a basic starting salary of
£20,319 per annum with a salary progression scheme up to £30,000 basic.

Its not uncommon for you to move up the banding structure within 3 to 6 months. The banding structure is based on KPIs, which mean if youre performing well, you can move through them quickly. Our progressive and industry leading banding structure means that you have the opportunity to have a performance-based pay review every quarter

We are also very proud of the generous bonus structure we offer which is set with achievable KPIs.

Why you should choose Age Partnership:

When joining Age Partnership, youre joining a family of people, we understand that family and outside work commitments are important, just as much as work.

Youll be supported all the way in your journey with us, below are just some of the areas of support youll receive:

1 to 2 coaching sessions a month with your line manager
121 sessions with your line manager
Regular feedback or feedforward on whats going well and areas of improvement
Induction training to build your knowledge and support to get you to competence

There are also a variety of fantastic benefits when working for Age Partnership, from getting an extra day off for your birthday, discounts on high street brands through our reward scheme, discounted gym memberships, office treats and so much more

What will you be doing:

The role consists of handling a mixture of Inbound and Outbound customer calls. You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages.

Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors.

If you feel like this job sounds like something you could do, we would really like to hear from you and tell you more about it

Shifts:

We will provide 5 weeks notice of shifts. The successful applicant must be fully flexible and available to work weekend shifts if required. You will be contracted to 37.

5 hours per week our opening hours are as follows:

Monday Wednesday 9am 8pm
Thursday Friday 9am 6pm
Saturday 9am 5pm

Sunday

Closed

You will be required to work 1 in 3 weekends, and for that you will be provided with a day off in Lieu during the week.

How you can develop:

To help you develop through your career with us we will do the following:_

If you see yourself as a future Equity release specialist, Mortgage advisor, pension specialist, we will help you get there.

We have purpose-built development routes that springboard those that that want to develop into new roles.

Our commitment to helping aid development doesnt stop there If you want to take your Mortgage and Equity Release qualifications we will fully fund them along with time off the phone for self-development.

Culture Commitments

Customer First