Client Care Coordinator - London, United Kingdom - Marie Stopes International

Marie Stopes International

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking to enhance your skills within a friendly clinic and have the full support from your line manager to progress your career? This may be the role for you

Location:
Central London - Good public transport links, great clinic for personal development and training.

Contract type:
Permanent, 37.5 hours

Salary:
£22,990 - £25,289 (dependant on experience)

About MSI Reproductive Choices UK (MSI UK)

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the world's leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them.

Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

About the Role

The Client Care Coordinator is a vital role in our organisation so that we can deliver the best first impressions, accurate tailored support and information, and treatment in the swiftest time possible for all our clients.

As a Client Care Coordinator, you will play a crucial role in ensuring that our clients receive outstanding care from their very first interaction with our clinics.

Your primary responsibility will be to provide exceptional customer service, accurate information, and support tailored to meet the individual needs of each client.

By coordinating and managing client care, you will contribute to our goal of delivering the best first impressions and efficient treatment processes.

Responsibilities:

Serve as the first point of contact for clients, providing a welcoming and professional atmosphere.
Respond promptly and courteously to client enquiries
Assess client needs, gather necessary information, and provide accurate and relevant support.
Maintain client records and ensure that all information is uptodate and accurate.
Collaborate with internal teams to ensure effective communication and coordination of client care.
Continuously strive to improve the client care process and contribute to the development of best practices.
Stay uptodate with industry trends, regulations, and changes that may impact client care.

About You
To perform this role, it is essential that you have the following skills:

Excellent interpersonal and communication skills, both verbal and written.
Strong problemsolving abilities and the ability to remain calm and professional in challenging situations.
Exceptional organisational skills and attention to detail.
Proficiency in using various computer software and systems.
Ability to work independently and collaboratively in a fastpaced environment.
Compassionate and empathetic attitude towards clients.
Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
Ability to work as part of a team and liaise with people of all levels
Good listening and communication skills
Previous experience in customer service or a clientfacing role is desirable.

About Our Benefits Package

Financial

Achievable opportunities for salary progression
Market leading Aviva pension provider (up to 5% employer contribution)
Over 4,000 perks and discounts through Blue Light card
Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
Up to £7000 annual season ticket loan for use on public transport
Annual contribution towards eye test and glasses

Wellbeing

Access to Employee Assistance Programme and Doctor Line through Westfield Health 24/7 access to a GP over the phone who can prescribe
Accredited Mental Health First Aiders to support employees
Competitive family friendly benefits to support your family and working life
Potential for flexible working
We celebrate our colleagues through our national Employee Recognition Programme

Personal Development

Great opportunities to progress within the organisation
Paid training provided to ensure you are fully equipped to perform within your role and beyond
Develop your skills through an accredited apprenticeship programme
Training and Development learning agreements available

We're proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt