Debt Collection Advisor Hybrid Working - Birmingham, United Kingdom - Cactus Search

Cactus Search

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently seeking a Debt Collection Advisor to join my client's team on a permanent basis.

There are options to work a full-time shift pattern between operational hours of 9.00am - 8.00pm with a one in four Saturday working rota (9.30am - 1.00pm),or a part time role working a minimum of 27.5 hours per week.

Home or office based or a mix of both. If home based, travel to the Birmingham office may be required on an infrequent basis.

This is a brilliant opportunity for an individual with experience of working in a busy, target-driven environment to embrace a new career direction with a dedicated organisation.

You will join a friendly, informal, and supportive environment, where you willbe able to learn a host of new skills and develop professionally.

As a
Debt Collection Advisor, you will provide advice, support, and money management help to people struggling with debt problems.

Specifically, you will help callers to form budgets, prioritise their debts and identify possible solutions.

Handling a high volume of calls, you will advise individuals on debt management plans, debt relief orders or individual voluntary arrangements.

You will effectively manage your calls, some of which may be with distressed callers, and use empathy to build trust and therefore impart vital information.

Ensuring your advice is accurate and up to date, you will deliver it in compliance with Financial ConductAuthority (FCA) regulations (for which full training will be provided).

Experience required:

Experience of working in a busy, targetdriven environment
Previously worked within the Debt Collection Industry
The resilience to deal empathetically and build trust with often highly distressed callers
Articulate communication skills
A high level of IT proficiency including Word, Excel and Outlook