QA Customer Support - Manchester, United Kingdom - HellermannTyton

HellermannTyton

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT HELLERMANNTYTON

HellermannTyton is a market leading global manufacturer and supplier of high performance and innovative cable management solutions for fastening, identifying, insulating, protecting, organising, routing and connecting components in electrical, automotive and data connectivity markets.

HellermannTyton corporate office is in Crawley and operates world class production facilities in 17 primary locations across 13 countries, producing over 20 billion items annually from the more than 50,000 products offered.

We sell our products and solutions directly in 35 countries, particularly in our core geographies of UK, Germany, France, Scandinavia, Brazil, Japan, South Korea, China and the United States.

The company employs nearly 6,000 people worldwide, with revenue of approximately $1.6bn.

Role Responsibilities:

Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external noncommences, concerns and complaints.
Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions. Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions. Preparation of 8D reports.
Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards.
Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management.
Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions.
Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes. Monitor changes and their results.
Support & develop other quality team members with their roles and responsibilities.
Lead weekly meetings with process related functions in organization (production, NPD, engineering, processing, etc.), acting as first point of contact for queries.
Support process improvement & problemsolving meetings and activities within HT Group.
Support other quality functions within HT Manchester team during all relevant activities.
Knowledge of injection moulding process and tooling manufacturing process.
Experience of working in a manufacturing environment and in a safe and effective manner
Previous quality assurance experience and demonstrated use of quality tools/methodology, including problemsolving methodologies.
Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation.
General experience in a variety of manufacturing processes and ability to work within a team and as an individual contributing in a fastpaced, changing environment.
Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques.
Knowledge and understanding of automotive core tools.
Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 1694
Internal auditor qualification and experience.
Ability to multitask, prioritise and meet deadlines in timely manner.
Excellent attention to detail with a creative attitude and proactive nature
PC skills & experience in the use of MS Office
Good communication skills in English language, written & oral
Willing to invest in continuous professional development of self

This is a role leading establishing processes, setting efficient controls into processes to ensure achieving planned results and outputs including process capacity, capability, costs, and quality.

This role has close working relationship with quality team members, with NPD, engineering, process, production, tooling, operations, internal and external customers and suppliers.