Outpatient Assistant Administrator - Canterbury, United Kingdom - East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals University NHS Foundation Trust
East Kent Hospitals University NHS Foundation Trust
Verified Company
Canterbury, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of Acute Child Health.

Outpatients Assistant Administrators are the first part of the patients journey and it is essential that we deliver an extremely high level of customer service.

This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their hospital outpatient appointments.

Outpatient Assistant Administrators go that extra mile for every patient and strive to deliver this as an active daily part of their role.


Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department.

Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment.

Currently we have a variety of appointments from Face to Face attending in person at the hospital, Telephone which gives flexibility where the patient takes the call and Virtual web consultations which allows visibility to both patient and consultant.


NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19.

As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else.

NHSEI has producedCOVID-19 vaccine communication materials.

  • To undertake work associated with the Trust reminder service
  • To effectively use PAS for the purpose of extracting, amending, updating and inputting data to ensure that referrals are registered to the relevant specialty
  • To ensure patient demographic information is uptodate
  • Update new Outpatient PTL following triage for first OPA to be booked
  • To have uptodate knowledge and understanding of the current waiting times for each consultant with each specialty. To ensure patients are booked according to clinical triage to the consultant with the shortest waiting times and to ensure all bookings are carried out in accordance with the appropriate specialty/clinician booking rules
  • To adhere to protocols set out in the Outpatient Booking Toolkit and Patient Access Policy
  • To ensure robust validation is undertaken on a daily basis to avoid duplicate or unnecessary bookings
  • To ensure that all DNA's/WNB's are discharged or reappointed, as directed by the Care Group Service Manager in accordance with Patient Access Policy
  • Ensure all clinics are utilised Trust wide within specialties, lowering waiting times and demands on the Outpatient service
  • To identify private and interprovider patients' referrals and follow procedures in place
  • Rapid Access referrals to be booked according to national target of 14 days and escalating any capacity issues to the Care Group Service Manager to assist with compliance to the target
  • Ad hoc tasks relevant to the post as directed by the Service Manager or Operational Managers
  • The post holder will ensure compliance with the Trust's risk management policies and procedures. These describe the Trust's commitment to risk management, the recognition that our aim is to protect patients, staff and visitors from harm and stress that all staff have a responsibility to minimise risk
More jobs from East Kent Hospitals University NHS Foundation Trust
See all jobs of East Kent Hospitals University NHS Foundation Trust