Complaints Administrator - Romford, United Kingdom - HDEC LTD

HDEC LTD
HDEC LTD
Verified Company
Romford, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose


Reporting to the Operations Director and will be responsible for the administration of the day-today operation of the Complaints Function for the Complaints and Compliance Team.

Working in accordance with procedures, standards & guidelines set for all Branches and Appointed Representative network.


Key Responsibilities

  • Adhere to all company policies and procedures.
  • Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
  • Assist the company's complaints function ensuring all complaints received by the company are handled and recorded in accordance with regulation and company best practice.
  • Ensure all formal complaints are captured fully and recorded on the company's complaints log.
  • Log DPA Breaches on the log as appropriate.
  • Issue the fourweek update letters in a timely manner.
  • Collate breach and verbal complaints logs on a monthly basis, submitted from the Branches.
  • Request Redress Cheques/Payments for the Compliance and Complaints Teams.
  • Compile FOS Files on a daily basis.
  • Work in line with timelines for complaints.
  • Distribute logs to Insurers and Platinum Compliance and provide appropriate logs to WICE/Platinum/WICE.
  • Logging gift and Hospitality and any Conflicts of interest.

Skills and Competencies

  • Work to deadlines.
  • Work easily as part of a team.
  • Good timekeeping and presentation of self and work.
  • Ability to work on own initiative but when to refer to senior staff.
  • Ability to work under pressure
  • Good personal organisation skills.
  • Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC).

Qualifications

  • Educated to GCSE level

Job Types:
Full-time, Permanent


Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Romford,

Greater London:
reliably commute or plan to relocate before starting work (required)


Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 3 years (required)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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