Data Administrator - Bradford, United Kingdom - Anchor
Description
Job Title:
Data Administrator (Customer Centre)
Location:
Bradford City Centre
Salary:
£20,435.01 increasing to £21,435.01 after 6 months (pro-rata)
Contract Type: 12 Month Fixed Term Contract
Hours:30 hours per week
Working with the Customer Insight Manager, you will provide key insights that truly bring the Customer experience to life, so we can learn and improve the service we provide.
This is a varied role, with exposure and interaction with a wide range of projects, colleagues, managers, and other stakeholders.
You will also co-ordinate the delivery of Customer Satisfaction Surveys and conduct analysis on survey responses and complaints data.
This role is an ideal opportunity for someone to contribute to help maintain Anchor's ability to provide a first-class customer experience.
About you
To be successful in this role you will have:
- Experience of working in an office environment would be desirable although this is not necessary.
- A background of working with data analysis would be great along with a good working knowledge of Excel.
- Some knowledge of business admin requirements would be desirable
- Good IT skills and experience of using a variety of packages including Microsoft packages.
- Great organisational and planning skills.
- Good, verbal, and written communication skills.
Please note that interiews will take place w/c 12th December
Anchor - a great place to work
Anchor is England's largest not-for-profit providers of care and housing for older people.
Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here.
That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
Finance
- Pension plan contribute between 4% and 8% and we'll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer.
We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks.
We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.
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