Sales Advisor - Glasgow, United Kingdom - Ted Baker
Description
Ted's Guide to what the Sales Advisor does around here- Ted's Mission Statement
- Our Mission is to build a successful company through the creation of a leading lifestyle brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always
In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question:
'Would Ted do it that way?'
- Where does this role fit within Ted's Team?
- The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted,
- Main responsibilities
- People
- A high level of team participation, working with integrity and respect for others
- Actively drive and document your own learning to contribute to the success of the team and location
- Be adaptable and flexible to the needs of the business in support of the team and the location
- Collaborates with the teams in all meetings and briefings
- Supports new hires within the team through friendly mentorship
- Display a dedicated approach to selfawareness and selfdevelopment
- Understand the core values and culture of Ted and reflect these in all efforts
- Product
- Use all available tools and information to keep up to date on current product and increase awareness of the
- Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is
- Demonstrate a keen personal interest in Ted and supports brand messaging
- Commercial
- Demonstrate all requirements of Ted's School of Excellence
- Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the
- Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal
- Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and
- Be proactive in the capture of customer data at PoS where relevant and understand how this actively
- Keep yourself and customers up to date on and take an active interest in sharing Ted's social media activity
- Proudly support the integration of new technology in to our customer service proposition
- Deliver a warm and memorable customer service experience
- Operations
- Follow Company policies and procedures with an ability to work unsupervised
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe
- Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft
- Ted's Core Competencies
- Satisfy the needs of our customer, always
- Pursue growth and opportunities through initiative and proactivity
- Build open and honest relationships with clear communication
- Create a positive team environment, encourage collaboration
- Be proud, passionate, motivated, committed
- Take ownership, be accountable
- Encourage organisation, high standards and efficiencies
- Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a
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