Customer Service/course Advisor - Bristol, United Kingdom - Lifetime Training

Lifetime Training

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced, dedicated individual to join our Enrolment Support team to be responsible for offering apprenticeship training opportunities to existing and prospective learners and clients through inbound and outbound calls across a variety of sectors and offering the best possible to service to all.

Who we are:

One of the UK's leading Apprenticeship providers, we help businesses realise their potential by delivering training that builds a better workforce.

Most importantly, we're all about a democracy of opportunity so we put quality first, we work collaboratively, and we embrace change.

Why Lifetime?

Life-changing opportunities are at the heart of what we deliver and who we are, and this is your chance to bring your experience and passion to helping to drive positive change within the industries we support.

Wherever you join us - in whatever role - your hard work and ability to work collaboratively will change lives.

And you'll be in great company, working with a supportive, friendly team who will encourage you to grow and develop.

As one of our life changing people you have access to a package of benefits designed to reward and recognise your hard work and realise your professional potential.

What will you be doing?

Supporting the Enrolment Support Department targets in all aspects of sales and administration including phone calls to potential learners (B2C) and clients or business partners (B2B) of Lifetime Training.
Dedicated time in your week for CPD activities to support your development
Learning how to build trusted relationships with prospective learners and clients, as well as develop strong relationships with internal stakeholders within Lifetime.
Working towards and achieving individual & team KPIs, such as time spent on the phone and the personal delivery of 95 opportunities per month, with 80% conversion to appointment.
A minimum of 2hours talk time per day and 60 outbound dials.

What will you bring to the role?

Experience of working with clients, either face to face or on the phone along with having worked in a target driven environment.
Proficient in Microsoft Office
If you are organised, ambitious, target driven, and have a keen attention to detail then this is the role for you.

What's in it for you?

25 days annual leave
Contributory Pension (company matched)
Life Assurance
Great benefits, reward and recognition and wellbeing package
A comprehensive programme to support your personal and professional development

Lifetime Training Group is committed to safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment.

The successful applicant will be:
Subject to all necessary pre-employment checks, including enhanced DBS (where applicable), qualifications (where applicable), identity and right to work.