Scheduler - Norwich, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Norwich, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Company Description


Our mission is to "change the face of ageing" and enhance the lives of our clients and colleagues in Norwich through positive caring relationships.


Job Description:

We are recruiting for a Scheduler to join our friendly team in Norwich. Sector experience is not essential as full training and support will be provided. This is a full time vacancy, Monday to Friday 10am - 6pm

The role would be ideal for someone who:

  • Wants to make a difference in the lives of others
  • Enjoys building friendly and professional relationships with clients and colleagues
  • Has a logical and methodical approach with good organisation skills
  • Is resilient, calm and positive under pressure
  • Is confident with IT systems such as Microsoft Office

The role will include:


  • Prepare effective and efficient schedules for our clients and staff
  • Ensure schedules are prepared, considering travel time, holidays, training and short notice cancellations.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Match staff to new clients in conjunction with the Client Experience Team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same member of staff and the same times each week, where possible.
  • Develop excellent relationships with both clients and colleagues to deliver an excellent customer service
  • Work with the recruitment team to ensure sufficient current and future staffing levels are met.
  • Work with the Client Experience Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and staff information onto the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with legal, regulatory and franchise standards
  • Participate in oncall duties
  • Carry out any other duties deemed necessary for the successful operation of the business

Qualifications:


  • Motivated by helping others
  • Ideally experience of working in a scheduling role within a home care, health or other relevant environment such as logistics but not essential
  • Resilient and positive with excellent customer service and communications skills
  • Team player with strong interpersonal skills and the ability to build rapport quickly and influence others
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
  • Good working knowledge of IT Systems with the ability to learn and adopt new technologies where appropriate
  • Logical and methodical with the ability to work on own initiative and meet deadlines
  • L3 Qualification in Health and Social Care or willing to study towards this
  • Full driving license and reliable means of transport
Additional Information
- £22,000 - £24,000 per annum

  • 33 days annual leave
  • Bonus scheme
  • Blue light discount
  • Access to early pay
  • Pension scheme
  • Benefit scheme to save money on your shopping
  • Employee Assistance Programme
  • We will provide training and support tailored to your needs to ensure you are confident in your role
  • Opportunities to gain recognised qualifications and develop your career
  • A great culture and the chance to make a real difference in your life and the lives of others
  • Bonuses up to £200 for our Refer a Friend scheme
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