Claims Handling - Caldicot, United Kingdom - Acorn Recruitment Limited
Description
We are delighted to present this opportunity working for a family orientated business experiencing a period of growth and success.
This position is for a Team Leader in insurance claim handlingAre you currently a Team leader looking for a new challenge in an upcoming business with a family culture?
Are you a Senior Claims Handler looking to take your next steps into a team leader or supervisor or maybe at that level looking for a new challenge?
Successful applicants will be joining a non corporate, family orientated business with a smaller team and close knit culture where customer service is at the heart of our approach.
As a Team Leader, you will be expected to:
- Learn the companies claims process and be able to ensure that team members work within its guidelines.
- Help team to achieve set KPI's
- Help to manage and train team members
- Effectively manage all elements of an insurance claim ensuring timely progression.
- Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files.
- Manage suppliers to facilitate claim progression.
- Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements.
- Update policyholders both verbally and in writing of the status of key claim milestones.
- Update as required insurer clients either verbally or in writing.
- Perform various backoffice administration tasks as required.
Core Skills & Experience:
- Customer service experience in either a phonebased environment or face to face.
- Strong organisational skills and attention to detail.
- Strong understanding of Microsoft Office, specifically Excel.
Desirable Skills & Experience:
- Experience in the home claims insurance market or financial sector.
- Experience in producing and reporting on internal team performance (MI)
- Experience in complaint management and resolution in an FCA regulated industry.
Salary:
- £27k-£30k per annum
- Working 40 hours a week.
- 8:30am 4:30pm
More jobs from Acorn Recruitment Limited
-
Banksman / Banksperson Cscs
Swansea, United Kingdom - 3 weeks ago
-
Machine Operator
Weston-super-Mare, United Kingdom - 3 weeks ago
-
General Operative
Cheltenham, United Kingdom - 2 weeks ago
-
Receptionist / Facility Coordinator
Wrexham, United Kingdom - 3 weeks ago
-
Day Shift Machine Operator
Weston-super-Mare, United Kingdom - 3 weeks ago
-
Production Operative
Knowsley, United Kingdom - 3 weeks ago