Helpdesk Coordinator - Bristol, United Kingdom - Skanska

Skanska

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

City/town:

Bristol
Job field:
Other Operations
External closing date:
Tuesday, April 30, 2024
Type of contract:
Permanent
ID:
3796
Description and requirements:

Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK,

providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.

We are looking for a Helpdesk Coordinator to join the team on-site in Brislington, BS4 5EY on our Bristol Schools contract.

The role will be responsible for coordination and management of all reactive maintenance tasks, including both in house and supply chain works.

This includes organisation and prioritisation of all reactive works, managing the Helpdesk inboxes, working with the subcontractors, dealing with client queries, ensuring work orders are completed and updated in line with the business requirements.

What you'll do:

Be responsible for the coordination of all contract reactive works within remit, commercial and other service delivery teams.
Accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.
Monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Request and issue purchase orders for materials and subcontract orders.
Update and respond to requests for audit related information.
Develop and maintain a good understanding of the CAFM system, the facilities management services provided to customers, and all relevant process and procedures to keep all reactive work order information together and updated.
Administration of immediate business critical remedial work order submissions and ownership through to completion.

What you'll bring to the role:

Excellent administration skills
Highly organised with attention to detail
Able to work on own initiative and manage own workload
Excellent communication and interpersonal skills
Team player

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams.

We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

More information about the role
**Closing date