Service Advisor/administrator - Dundee, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Dundee, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Free parking, progression opportunities, annual pay reviews, working for an award winning, family business are just some of the perks in this Service Admin.

£22,000 - £23,000
Monday - Friday 9-5.30

You will be working in a modern office within a friendly team that will make going to work something to look forward to.

You'll be part of a business where you will be seen and treated as an individual and recognised for hard work.


Duties for a Service Advisor/Administrator:

  • Service incoming calls, make bookings and call customers to keep them updated with the progress of their vehicle repair & checking with technicians as to the status of the work
  • Dealing with manufacturers regarding parts, following through the parts ordering processing from an admin perspective as well as updating the customer on timeline of repair and parts delivery
  • Pricing parts and labour for jobs and handling estimates for insurance work repairs and the claim handling/claim completion process including invoicing
  • Updating internal systems
  • Coordinating the workshop diary
  • Monitoring progress on jobs and confidently chasing up delays when needed
  • Dealing with customer complaints where required
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