Complaints Officer - London, United Kingdom - Funding Circle UK

Funding Circle UK

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?:

We want to help small businesses win. That's why we're here.

We connect small business owners to investors - to create jobs, help families and power economies - because we believe that people are made to do more.

And we want to help them get the finance they need to thrive, creating thousands of jobs as they drive the economy forward.

So, we created the leading online marketplace for small business loans. Our investors have lent £13.7 billion in 171,000 loans to 122,000 small business owners. In a single year, we unlocked 100,000 jobs and contributed £7.2 billion to the UK economy. There's never been a better time to join

Be part of the team that changes everything.

Let's build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

The team
The Complaints Team sits alongside our Business Support Team and works in a fast-paced, customer-focused environment. Hardworking and dedicated, they investigate, respond and resolve all complaints raised across the business.

Working with all other departments to resolve complaints, means teamwork is a necessity as is an inquisitive mind and a drive to do the right thing.

What will you be doing?

Thoroughly investigate and resolve all complaints within the UK business
Adhere to Funding Circle's policies and procedures along with the FCA regulations
Seek to improve processes by identifying complaints and other customer feedback trends
Work with all frontline teams to identify root causes and solutions to support the first point of contact complaint resolution
Act as a Complaints specialist, providing support and advice to frontline teams

Are you?

Experienced in a complaints officer role/capacity (ideally within Financial Services)
Experienced in handling challenging and complex situations with proven customer service skills
Organised with excellent attention to detail and ability to follow procedures
Experienced in dealing with the Financial Ombudsman Service or relevant regulatory body
Able to demonstrate an excellent telephone manner along with strong written skills

Did you know?

Why join us?
Talk to our recruiters about our workplace, culture and benefits. We have designed our offering around; Health, Wealth, Lifestyle & Development

A few highlights are:

Hybrid working environment (2 days a week in office), flexible working options with an amazing office and we will help support your home working set up
Private Medical Insurance and Dental Insurance
Learning allowance AND other perks such as Gympass, Spill, Just Eat allowance, Electric Car Scheme and more
Access to Octopus Money Coach, Free Mortgage advisor partnership and discounts across numerous retailers through Perks at Work.

Want to Build The Incredible? We'd love to hear from you.
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