Internal Account Manager - Bolton, United Kingdom - Whistl

Whistl

Verified Company

Bolton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced Account Manager with exceptional customer service skills and want to be rewarded and recognised for your outstanding performance?

If you are, you could be exactly what we're looking for.

Whistl are currently looking for an Internal Account Manager who will be the primary commercial contact for a portfolio of circa.

150 customers, with a responsibility to ensure retention and growth of this customer-base.

Key responsibilities of the Internal Account Manager:

To monitor the day-to-day customer experience for a portfolio of customers, ensuring agreed service standards are provided and coordinating corrective action as required
To liaise with implementation, sales, and operations colleagues to ensure a coordinated and consistent support for customers queries and/or related processes to support customer retention and satisfaction
To review performance to defined contract key performance indicators and/or agreed service levels (as per the contract) and make suggestions or recommendations to improve profitability
Coordinate the delivery of agreed targets within agreed budget to meet the wider requirements of the business for the defined customer portfolio
Ensure contractually agreed service standards are provided to individual customers and where necessary, liaise with the operations and other functional areas
Contribute to any contractual negotiations and or renegotiations for defined customer portfolio and produce any related contractual documents as required
Provide customers with regular reports in agreed timescales
Understand and work within policy standards of individual customers to ensure service provisions/requirements are fulfilled
Provide administrative support to contracts outside defined portfolio base, as required
Maintain an uptodate sales / technical knowledge of Whistl product portfolio
Project a professional impression of the company and act in accordance with the relevant industry code of practice

Benefits:

Enhanced Annual Leave entitlement, starting at 31 days
Access to our prestige Benefits and Rewards Portal
Long Service Rewards
Health Cash Plan:
Life Assurance Scheme
Career development opportunities
Access to a wellestablished Employee Assistance Programme
And other excellent benefits you'd expect from a market leader

This Internal Account Manager role is part-time, Monday - Wednesday, 22.5 hours a week. Bonus up to 40% of monthly salary

Essential Skills:

Effective verbal and written communication skills, including the ability to adapt communication style, amount, and format based upon audience
Ability to influence at colleague level
Able to prioritise and coordinate multiple work requirements to meet deadlines
Ability to establish and maintain effective working relationships with coworkers, managers, and clients
Able to understand and empathise with customer needs whilst balancing their needs with that of company

About Company
Whistl are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.