Support Co-ordinator/receptionist Apprentice - Cardiff, United Kingdom - Cardiff and Vale University Health Board

Cardiff and Vale University Health Board
Cardiff and Vale University Health Board
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This role is responsible for coordinating administrative tasks within outpatients.

(Starfish) Tasks such as answering telephone queries, prepping clinics/notes, booking appointments, meeting and greeting families for their appointments, documented all information on the Patient Management System.

Supporting all the clinical team to ensure all aspect of the relevant administrative processes and procedures are following to comply with UHW policies.

The role means that awareness of confidentiality is used at all times.

This role is responsible for coordinating administrative tasks within outpatients.

(Starfish) Tasks such as answering telephone queries, prepping clinics/notes, booking appointments, meeting and greeting families for their appointments, documented all information on the Patient Management System.

Supporting all the clinical team to ensure all aspect of the relevant administrative processes and procedures are following to comply with UHW policies.

The role means that awareness of confidentiality is used at all times.


To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Application Support Level 2.


This qualification consists of:

Level 2 Diploma in Digital Application Support (QCF)

Essential Skills - Application of Number (AON) Level 1

Essential Skills - Communication Level 1

Essential Skills - Digital Literacy Level 2

Foundation Apprenticeship in Digital Application Support

This post is fixed term for 15 months to meet the needs of the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.


Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services.

Working across 6 hospital sites, we have a diverse range of career opportunities to offer.

Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.


Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal.

As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing.

We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research.

Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.


Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions.

Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline.

Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
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