Customer Service Executive - Bradley, United Kingdom - FMG

FMG

Verified Company

Bradley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Executive

Job Types:
Full-time, Permanent

Location:
Huddersfield

Salary:
competitive, plus bonus and other company benefits

This is a unique opportunity to join our Rapid Response team at FMG as a Client Services Executive, to take ownership of the day to day requirements for the commercial RRRM clients, manage their queries, retention and client satisfaction.

As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield.

FMG has extensive experience managing the mostcomplex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals.

We work closely with Highways England and a number of police forces across the UK.

Role Overview:

Due to continued business growth the Rapid Response team is looking to recruit talented individuals to provide excellent service to our commercial clients.

Reporting directly to the Rapid Response Client Services Team Leader, you will be the custodian of the client's requirements for FMG, liaising between the clients and cross-functional RRRM teams to ensure the timely and successful delivery of our services.

To be successful as a Customer Service Executive, you are:
a confident decision maker
able to build strong, long-lasting relationships with clients and internal stakeholders in the business
good attention to details
a strong communicator with great verbal and written skills
a real team player, able to quickly develop a rapport with customers and internal stakeholders over the phone and in writing
focussed on delivering an excellent customer experience
able to work to tight deadlines
a confident user of both telephone and office-based IT systems

As a Customer Service Executive, you will be rewarded with:
A Competitive salary and quarterly performance bonus
25 days holiday increasing to 28 with length of service
Contributory pension scheme
Life assurance of 2x basic salary
Modern break out areas with kitchen facilities and TV area (and shower facilities for those that want to take advantage of the cycle to work scheme.)
Free onsite car parking

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