Customer Service Assistant - Wolverhampton, United Kingdom - Four Squared Recruitment

Four Squared Recruitment

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This company are currently recruiting a temporary Customer Service assistant on a temp-perm basis. This will be a role based at their office in Wolverhampton with the opportunity of hybrid working.

Key Details:

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Location: Wolverhampton area

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Schedule: Monday to Friday

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Hybrid Work: After completion of the training period
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Contract: Initially temporary, with the potential for permanent placement

Responsibilities:
As a vital member of the customer service team, you will be responsible for:

Answering Inbound Calls: Providing exceptional service to customers by addressing their inquiries and concerns.

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Dealing with Customer Queries: Resolving issues and ensuring customer satisfaction.
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Logging Data: Accurately documenting interactions and maintaining organized records.
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Outbound Calls: Proactively reaching out to customers when necessary.

Requirements:

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Customer Service Experience: Previous experience in a call centre is required
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Inbound Call Confidence: Comfortable and confident in handling inbound calls.
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Call Centre Background: Experience in a call centre environment is highly desirable.
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Communication Skills: Excellent verbal and written communication skills.

Perks:

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Opportunity for Progression: This company values growth, offering various opportunities for career advancement.
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Training and Support: This company provides ongoing training and support to help you excel in your role

Job Types:
Full-time, Temp to perm

Contract length: 6 months

Salary:
£12.59 per hour

Expected hours: 37 per week

Benefits: