Facilities Administrator - Liverpool, United Kingdom - Integral UK
Description
Facilities Administrator
REPORTING TO:
Customer Service Manager
Responsibilities
- To provide helpdesk and administrative support to the NWPS Facilities Management team; must have excellent organisational and communication skills.
- Needs to be flexible in their approach to work as may be required to work flexible hours on occasions.
- Will be undertaking a variety of tasks within Integral's responsibilities to ensure the smooth running of the Divisions operations.
- Actively support at all times Company policy and best practice in the provision of services.
- Inputting of reactive calls onto inhouse & client systems.
- Issuing jobs to Engineers for reactive and PPM
- Categorising & resourcing correct labour resource according to geographical need.
- To handle calls from clients, engineers, suppliers in regards to ongoing reactive or PPM work, update calls as required.
- Issuing Electronic Purchase Orders within assigned spend values.
- Provide reports and supporting information as required
- Covering others for sickness and annual leave, working closely with Management Team and engineers.
- Meet customer's requests and needs within timescales to the contract and their satisfaction, work within and monitor set budget targets.
- Adhere to Integral health and safety working practices.
- Operate and maintain computer based facilities management system for both reactive and planned preventative maintenance
- Undertake any other duties within the grade as required by Integral.
- Undertake any training necessary in your field.
- Raising invoices, monitoring costs against quotations and arranging payments of invoices received.
Profile Summary
- An individual with a broad background and experience in administration preferably for a minimum of 2 years.
- Excellent interpersonal skills that are customer focused and excellent telephone manner.
- Must show competence in a number of disciplines relating to Information Technology (i.e. Microsoft Word and Excel)
- Previous history of working within Facilities Management Services and knowledge of Facilities Management software is advantageous but not essential.
- Must be flexible in approach to work, work to tight deadlines/targets and be committed to continuing professional development.
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