Customer Liaison Officer - Rugby, United Kingdom - Network Plus

Network Plus

Verified Company

Rugby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Liaison Officer

Our role
As part of the Customer team working with our gas mains replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, green gas network for the future"

"Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property

Key responsibilities
You will lead any customer queries or complaints associated with delivery

You will ensure that assurance processes are put in place with regards to Water UK adherence, to ensure extension by agreement are applied appropriately

You will support the developer services team with customer experience

You will work alongside the developer services engagement lead to identify process improvements for the customer

You will provide coaching and development of the developer services delivery team.

You will be involved in the engagement of our developer customers

You will responsible for action planning following D-MeX survey results

You will be responsible for ensuring 100% compliance across all Water UK metrics

You will lead the close out call activities

Previous Experience
Previous experience in a similar, customer focused role

Effective internal and external stakeholder management

Comprehensive knowledge of the water industry

Willingness to learn

Enthusiastic and self-motivated

Ability to lead and motivate others

Effective verbal and written communication skills with the ability to engage with stakeholders at any level

Willingness to challenge processes and implement change where necessary

Ability to coach those working within your team and wider network

Ability to analyse data and understand how to make improvements which will have a positive impact on performance

Network Plus at a Glance

We are an awardwinning utility and infrastructure business with more than 20 years' experience, operatingfrom 80+ depots across the UK.

Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer
.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Job Types:
Full-time, Permanent

Salary:
Up to £26,000.00 per year

Benefits: