Receptionist - London, United Kingdom - COMO Hotels and Resorts

COMO Hotels and Resorts
COMO Hotels and Resorts
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
COMO The Halkin London, UK


Property:
COMO The Halkin London


Position:
Receptionist

Base Location:
COMO The Halkin London

Department:
Front Office/Reception


Reporting to:
Front Office Manager


Tasks/Responsibilities:


  • Follow company policies and procedures regarding the checkin and out process whilst providing our guests with prompt, efficient, and friendly service.
  • Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
  • As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
  • Handle guest interactions and complaints in a polite, engaging and empathetic manner.
  • Attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation.

Key requirements

  • Excellent at greeting and establishing a rapport with our guests.
  • Wellorganised, responsive to business needs and be a team player.
  • Excellent written and verbal communication skills.
  • Strong IT skills Knowledge of Opera is highly desirable.
  • A proactive approach with a selfdriven attitude.
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