Software Operations Specialist - Reading, United Kingdom - Westcoast Cloud
Description
Job Title:
Software Operations Specialist**:
We're currently seeking a Cloud Software Operations Specialist. This role offers an excellent entry point for newcomers to the industry, requiring basic administrative experience. A mostly reactive role that involves providing operation and administrative support to Westcoast Cloud partners. Attention to detail and organisational skills are key to the success of this role.
The day-to-day responsibilities will include:
- Place software orders accurately with a target of 99% accuracy. Orders will be for various software vendors including Microsoft, Adobe, Foxit and Avast
- Understanding various vendor software portals
- Set up contracts, and maintain and update internal records
- Chase outstanding customer orders
- Log licence change requests and similar administrative tasks
- Deal with customer order cancellations
- Complete backorder reports
- Liaising with Software Licensing Specialists and other internal departments to complete orders
- Keep knowledge up to date with all software agreement programs
- Reporting to Software Licensing and Operations Manager
- Previous administration experience is beneficial but not essential
- Understanding of Microsoft Excel and Outlook
- The ability to adapt during busy periods and prioritise where needed
- Excellent attention to detail
- Good grammatical and numerical skills
- Good organisational skills
- Motivated
- Good interpersonal skills
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