Technical Support Remote - Birmingham, United Kingdom - Bright Executive

Bright Executive

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Support - Remote
Software / Technical Support / UK / Service Requests / EPI / API / XML
£40,000 - £45,000 + Benefits

An exciting opportunity for a technical support representative, in the role you will be responsible for investigating and solving issues raised by customers, with day to day tasks consisting of checking issues in system configurations, message flow configurationsetc.

This is a unique chance to join a company as part of the EMEA Enterprise Centre Team, you can work from home, remotely, or in the office in the UK or Benelux.

Your main responsibilities in the role will be:

Solving incidents and service requests from customers
Communicate with customers, update them and solve issues
Understand mappings between different formats
A central source of technical knowledge to assist other teams in the company
Support the customer and internal departments translating business support questions
Develop detailed technical knowledge on the system
Consult and train customers on the use of the system
Manage customer expectations

To be successful in the position, you will likely have:

Degree level educations in computer sciences
Ability to analyse complex technical problems in detail
A customer focus
Strong communication, documentation, and presentation skills

Technical Knowledge Required:

EDI (EDIFACT, ANSI X12), API, XML and ASCII file integration
XSD, XPATH, XSLT
VAN, FTP, HTTP(s), AS2, Webservices
Logistic processes

Software / Technical Support / UK / Service Requests / EPI / API / XML
Software / Technical Support / UK / Service Requests / EPI / API / XML
Software / Technical Support / UK / Service Requests / EPI / API / XML
Bright Executive Recruitment is acting as an employment agency in relation to this vacancy.