New Business Claims Handler - Walkden, United Kingdom - Auto Claims Assist Ltd

Auto Claims Assist Ltd
Auto Claims Assist Ltd
Verified Company
Walkden, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job description

  • Maintaining a high standard of knowledge to assist with problem solving within the department
  • To make contact with referred customers within time periods stipulated within referrer SLA
  • To accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer's version of events
  • To liaise with third party insurers, witnesses, repairers and other interested parties as necessary to validate claim
  • To satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions
  • To establish roadworthiness of customer's vehicle
  • Deal with incoming calls and all new enquiries into the business
  • Converting leads and spotting opportunities in enquiries
  • Explain benefits of using CMC/AMC against the insurers.
  • Client retention


  • Excellent IT skills

  • Experience using Proclaim system is an advantage
  • Ability to manage time effectively.
  • Ability to work under pressure.
  • Excellent organisational skills
  • Problem solving skills
  • Experience working within the Accident Management Industry, Motor Trade or Insurance arena would an advantage

Benefits:


  • 25 days annual leave
  • Extra day off for your birthday
  • Seasonal company Party/ Events
  • Company pension
  • Cycle to work scheme
  • Casual dress code
  • Pizza and raffle day each month
  • Annual bonus
  • Free parking
  • Onsite parking

Salary:
£24,000.00-£25,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Health & wellbeing programme

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Walkden, M28 3DG: reliably commute or plan to relocate before starting work (required)

Experience:

Claims Processing: 1 year (preferred)


Work Location:
In person
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