Service Coordinator - High Wycombe, United Kingdom - BCAS Biomedical Services Ltd
2 weeks ago
Description
BCAS Biomedical Services Ltd - Service Co-ordinator
- Assist in the management of BCAS Biomed Multivendor healthcare business
- Ensure all BCAS Biomed customers receive the highest quality support
- Provide first line support to Customers for contracted services
- Provide first point of contact for all engineers to ensure they are fully supported
- Positively increase the company profile and grow our Multivendor business and sales
- Provide full support to managers through effective and efficient work systems
- Maintain effective quality systems to comply with ISO 9001 and ISO 13485
Main Tasks:
Primary responsibilities will involve working within our Service Desk team, supporting the Directors and Key Account Managers with all matters related to contract management including:
- Planning engineering resources for scheduled and unscheduled work
- Providing first point of contact for customers regarding contract issues or task requests
- Recording and logging all maintenance activities on HEMS Database System
- Ensuring that the HEMS management database system is kept up to date at all times
- Liaising with contract managers to ensure equipment assets are accurately maintained
- Liaising with couriers, suppliers and customers to ensure that contract customers are provided with a high level of support at all times
- Ensuring that quality control commitments and company procedures are maintained.
Experience:
- Preferable minimum of 2 years but not necessary, full inhouse training will be given
- Need to be very organised and display a high degree of confidence in dealing with a wide variety of customers and personnel
- General knowledge of database systems, contract management, and have a confident and professional telephone manner
Educational & Training Requirements:
- Good communication skills both verbal and written
General:
- All BCAS Biomed employees must actively participate within our quality and EHS principles with good practice of all company policies and procedures
- Must be able to work within a competitive team environment as well as provide a strong individual performance.
- The job holder will be expected to have a proactive approach to all tasks, displaying a high degree of initiative and determination to resolve any issues.
- The role will be extremely varied and challenging, and will present significant career opportunities as the company grows
Addenda:
The principal activities are a summary and are to be taken for general guidance only; they are not intended to be the total list of activities.
Salary:
Up to £25,000.00 per year
Benefits:
- Company pension
- Financial planning services
- Onsite parking
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- High Wycombe: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
Application deadline: 12/04/2024
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