Call Centre Agent X10 - Fareham, United Kingdom - Talent International

Talent International
Talent International
Verified Company
Fareham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Search /
IT & Support*:


Call Centre Agent x10:


  • Location
  • Fareham
  • Salary £14 £14.03 per hour + inside IR35
  • Job Type
  • Contract
  • Ref
  • BBBH32911_ Contact
  • James Norval
    Call Centre Operators (Telephone Interviewers) x10
  • DBS check before starting
  • Titchfield part remote/onsite
  • AO £14.02 per hour, Inside IR3
  • Max 27 hours per week flexible shift patterns to fit your schedule
  • Take home pay: £313.66 per week (after tax)
  • 3 months initially
  • Release date: 06/06/23
  • Deadline: 09/06/23 12 noon

Short summary


Within the Social Survey Division, the Telephone Operations is responsible for collecting data that underpins those statistics by conducting a number of telephone surveys with selected addresses across the UK.

Telephone Operations is a busy, interesting area employing a diverse workforce of around 200 interviewers working varying shift patterns, including evenings and Saturdays.


Job description

The role will require you to:

  • Conduct telephone interviews with members of the public, who have been randomly selected and pre-notified.
  • Encourage people to actively take part in the survey.
  • Ask survey questions and record the answers on a computer.
  • Work on a variety of surveys.
  • Complete a Basic Disclosure criminal record certificate
To achieve maximum response from our surveys, we will require shifts to carried out during the following times:

Monday 09:00 - 16:00,

Thursday 12:00 - 21:00,

Friday 12:00 - 20:00

Saturday morning 09:30 - 13:30.

We can offer a minimum contract of 20 hours per week and a maximum of 27 hours per week.

Telephone Operations business hours are as follows:
Mon/Tue/Wed/Thu: 09:00-21:00

Fri: 09:00-20:00

Sat: 09:30-13:30

Hours will be discussed if you are invited to interview.


Essential skills:


Telephone Interviewers need to have:

  • Previous interviewing or callcentre experience.
  • Excellent IT skills, proficient in Word and Excel and be able to learn new software systems quickly.
  • The ability to follow detailed instruction to record data accurately.
  • The ability to work independently.
  • The confidence and professionalism to converse with a wide range of people with diverse backgrounds.
  • The ability to persuade reluctant people to agree to be interviewed.
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