Performance & Support Services Team Leader - Accrington, United Kingdom - Onward Homes

Onward Homes
Onward Homes
Verified Company
Accrington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Performance & Support Services Team Leader


Full Time Salary
- £39,500


Employment Type

  • Full time

Hours Per Week

  • 37

Region

  • Lancashire

Location

  • 1a Enterprise Way, Accrington, BB5 0FR

Contract Type

  • Permanent

Job Type

  • Property Services

Closing Date

  • 14/12/2023

Ref No

  • 2000

What you can expect from us

  • We offer a competitive salary of £39,500
  • 32 days annual leave plus bank holidays
  • Opportunity to further increase annual leave with service or through the holiday purchase scheme.
  • Immediate entry to our Pension scheme (matched contributions up to 10%).
  • A great flexible working environment, with a range of family friendly policies.
  • Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

  • Paid leave for absence including sickness, maternity, paternity, and adoption leave.
  • Access of up to £150 annually through the 'Learning for life' scheme.
  • Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
  • Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.

About the role


Due to the expansion of Onward Repairs into the Greater Manchester area we are increasing the size of our in-house direct labour team (DLO) who carry out repairs to our occupied and void properties across the Greater Manchester region.


To support this expansion, we are now looking to recruit a Performance & Support Services Team Leader who will provide a comprehensive range of administrative and business support functions to ensure a safe, reliable, quality, efficient responsive repairs and void maintenance service is delivered across our portfolio.

This role is
office-based role at 1a Enterprise Way, Accrington, BB5 0FR.


Key responsibilities

Delivery

  • Lead the administrative functions, whilst supporting the supply chain services, to deliver the work required to meet the needs of the business. Support the delivery of improvements identified by senior managers in the quality of services and the efficiency of the services provided.

Systems

  • Responsible for implementing appropriate systems and controls that support the delivery of projects, continuous improvement and that risks are monitored and managed effectively.

Planning

  • Responsible for all aspects of Support Services including all trades job sheet sign off and completions of Sub
  • Contractor invoices.
  • Assist with the effective management of vehicle fleet and lead the teams to identify where improvements can be gained.

Budgets

  • Assist with the key operational and financial targets related to the running of the business area.

Team

  • Directly manage work planners, to ensure the effective use of all resources including supply chain. Lead the team and identify where improvements can be gained. Provide support to all direct reports on evolving issues within DaytoDay repairs, Voids and Gas contracts.

Health and Safety

  • Ensure operative loan worker devices are monitored on a daily basis.

Customer Service

  • Ensuring customers are provided with a reliable service and treated with respect
    .

Line Management & Leadership

  • Provide line management and leadership to the support team and manage resources to ensure that objectives are achieved.

What are we looking for?

Essential:


  • Proven ability to supervise and manage colleagues to deliver a quality customer centred repairs service.
  • Experience of Supervising/ Leading a team in a similar construction, tradebased maintenance business.
  • Commercial knowledge and understanding.
  • Ability to effectively manage productivity, and resource/workplanning.
  • Ability to manage an effective supply chain.
  • Detailed knowledge of Fleet management.

Desirable:


  • Knowledge of work planning and repairs IT systems.

Qualifications

Essential:

  • Educated to ONC, OND or equivalent qualification/ experience in similar role. Desirable
  • Relevant qualification / experience of business planning and admin.

About Onward


Onward Repairs is part of the Onward Homes Group delivering repairs and maintenance services directly to the Lancashire and Greater Manchester area via our in-house team of professional maintenance colleagues.


Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.


We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year.

We do more than just provide a roof over our customers' heads, we're here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive works
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