Housing Repairs Co-ordinator - North London, United Kingdom - Deekay Technical

Deekay Technical

Verified Company

North London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing Repairs Coordinator

OFFICE BASED 5 days a week.
To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
Experience of working in a contact centre answering high volume of calls to ensure targets are met.
Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.
Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
To work proactively with team members to improve customer service delivery and to conduct outbound calls as required.
To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area.
To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
To comply at all times with the Code of Conduct.
To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manage

Rate:
£21.60 Umbrella

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£21.60 per hour

Schedule:

Monday to Friday

Experience:

- customer service: 1 year (preferred)

- housing: 1 year (preferred)

- local authority: 1 year (preferred)

Work Location:
One location