Hcph Customer Service, Communications - Bradford, United Kingdom - Bradford Metropolitan District Council

Bradford Metropolitan District Council

Verified Company

Bradford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department of Place

HCPH Customer Service, Communications & Training Officer

Band 8 - £28,770 to £31,364 pa (Pro rata for Part Time Posts)**
1 x 37 hours per week

Temp for up to 12 months - may consider secondment for Bradford Council employees only

Based at Shearbridge Depot, BD7 1PU, with hybrid working when established in the role
***
You will have:

Excellent customer service skills, always maintaining a polite and professional manner.
Excellent communication skills with the ability to communicate sometimes complex matters in a way that is easily understood, both verbally, written & electronic.
The ability to deal confidently with a wideranging audience, including complaint investigation, conclusion & outcomes and training on an individual and group basis.
A solid understanding of FOI, DPA, SAR & NR3 requests, including confidentiality, data & evidence integrity, information security and regulatory requirements.
A wide range of IT skills covering various packages relating to the area of work, including management information and MS Office, social media, and websites.
An exceptional eye for detail, including checking, auditing, and suggesting improvements to processes, procedures and policies.

Closing date: 23rd April 2024