Customer Services Advisor - Manchester, United Kingdom - Mawdsleys

Mawdsleys

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mawdsleys are a global pharmaceutical service provider offering a wide range of services to the pharmaceutical industry and healthcare sector.

We are the largest independent pharmaceutical wholesaler in the UK with a fast growing international network supplying medicines to meet patient needs and providing a route to market for manufacturers.

We are fully managed and regulatory compliant, sourcing imported medicines for specific patient needs. The company is experiencing growth at the moment, providing a much needed healthcare service.

Role Overview:

This is a fast paced telephone based environment providing a positive, proactive and reactive customer experience to customers / clients / suppliers, (NHS Leads, Hospital procurement teams, Pharmacy staff, manufacturers, distributors, internal and third party logistics) strictly following MHRA regulations and GDP activity.
Problem solving, query handling, data input form the basis of this role requiring a team member with a "hands on" approach, who has accurate attention to detail skills and who strives to fully complete tasks to their highest level.

Duties & Responsibilities:

Providing excellent customer service to secondary care providers nationwide
Proactive account management supporting the Regional Hospital account management team to maintain and improve customer experience / satisfaction
Processing and management of incoming customer orders
Efficient prompt attention and resolutions sought for inbound enquiries
Goods receipt processing, liaising with suppliers re identified discrepancies. Working closely with internal procurement teams to ensure continuity of supply
Generate and proof check Goods received reports
Develop and maintain relationships with Hospital procurement teams, provide daily information on existing orders
Quality management activity, dealing with service complaints
To establish and maintain communication between different departments / depots / companies.
Ensure all relevant SOPs are followed.