Customer Service Advisor - Leicester, United Kingdom - ER Recruitment

ER Recruitment
ER Recruitment
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

Syston, Hybrid (2 days office based)

£23,754

  • Do you have experience handing a large amount of inbound calls in a contact centre team?
  • Are you passionate about resolving customer issues and complaints?
  • Do you want to work for a business who celebrate success & offer great training?

The Company:


Role & Responsibilities of the Customer Service Advisor:

  • To work towards annual objectives, for KPI's to include talk time, wrap time, call answer rate and quality monitoring.
  • Own and resolve all queries and issues effectively and efficiently.
  • Investigating issues and working towards positive outcomes.
  • Working in a busy environment, prioritising tasks in order of importance.
  • Delivering great customer service at all times.
  • Inputting customer data into the business's internal CRM.
  • Working as a team player, supporting colleagues when required.

About You as the Customer Service Advisor:

  • Able to start April 29th.
  • Able to commute to Syston, Leicestershire (public transport links limited)
  • Experience working in a high volume/call centre environment.
  • Excellent communication skills to build relationships.
  • Able to deliver excellent customer service.
  • Someone who is focused and pays attention to detail.
  • A positive person who can handle difficult conversations.
  • Good time management.
  • IT proficient.

Additional Benefits:


  • Monday to Friday role + 1 in 4 Saturdays (paid in overtime)
  • Free onsite parking
  • 25 days plus bank holidays
  • Great onsite training
  • Hybrid working office based 2 days per week
    after 3 weeks training completed
We look forward to helping you in your career, so please send a copy of your CV to us.

If you know of other people who are currently looking for a new career, please feel free to refer them to us.

We look forward to hearing from you.


Job Types:
Full-time, Permanent


Salary:
£23,754.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Experience:


  • Customer service: 1 year (required)

Work Location:
In person

Application deadline: 22/04/2024

Expected start date: 29/04/2024
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