Colposcopy & Hysteroscopy Booking Clerk - Huddersfield, United Kingdom - Calderdale and Huddersfield NHS Foundation Trust

Calderdale and Huddersfield NHS Foundation Trust
Calderdale and Huddersfield NHS Foundation Trust
Verified Company
Huddersfield, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

This post will be working within the Colposcopy & Hysteroscopy Service within Gynaecology, as part of the CAS Service based at Huddersfield Royal Infirmary for the Women's Directorate.

The Colposcopy & Hysteroscopy services at CHFT is a busy service providing diagnostic, therapeutic and screening appointments where this post will be responsible for the booking of these appointments to strict timescales and deadlines.

The team are responsible for the priority management of patients awaiting outpatient appointments including 2 week waits for suspected cancer, booking, cancelling, and rescheduling appointments in line with service need, providing clear communication to patients.

The post holder will be required to work across the department where required and will also be responsible for a range of general admin duties and occasional general typing if required.

Booking appointments - face to face, telephone, virtual.

Triaging patients to determine appointment selection.


Answering and making calls:
taking and solving queries

Managing the appointments waiting lists

Documenting clearly and accurately in patient medical records

Working closely with other departments internal and externally


A position has arisen in Colposcopy & Hysteroscopy Service within Gynaecology for an enthusiastic, highly motivated individual to provide clerical support within the Booking Team based at Huddersfield.


The successful applicant must be able to work as an effective member of a multidisciplinary team, possess good interpersonal, communication skills and have a good standard of education.


You will be required to undertake a wide variety of work, including arranging patient appointments, administration duties of both a routine and complex nature and support with typing.

The successful applicant must possess Microsoft knowledge and level 2 Business & Administration/ Customer service or equivalent.


A sense of humour, self-motivation and the ability to work in a pressurised environment is essential whilst maintaining accuracy, as is the ability to work unsupervised.


  • Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments.
  • Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
  • To answer all calls and queries in a courteous and timely manner within a busy office environment.
  • To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18week referral to treatment pathways.
  • Dealing with telephone, written, verbal and electronic enquires from external and internal sources.
  • To proactively ensure that all information held on electronic systems is correct and up to date.
  • Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.
  • To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
  • To transcribe data from multiple sources into the electronic patient record accurately.
  • To manage and direct outpatient referrals via eReferral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.
  • To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible renegotiating appointments resulting from a hospital/patientinitiated cancellations.
  • Carry out general office admin duties such as scanning, photocopying and handling post.
  • To always maintain confidentiality.
  • Ensuring all work areas and surfaces are kept clean following trust Covid guidelines
More jobs from Calderdale and Huddersfield NHS Foundation Trust
See all jobs of Calderdale and Huddersfield NHS Foundation Trust