Customer Support Administrator - Rochdale, United Kingdom - Wireless CCTV

Wireless CCTV
Wireless CCTV
Verified Company
Rochdale, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Support Administrator

:

£19,000 to £21,700**
Ready to join a company that puts employee development and progression at the forefront? At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers.
This is an incredible opportunity for a Customer Support Administrator to join a busy team


This position offers a dynamic office environment where you will play a crucial role in customer communication and assist with troubleshooting equipment faults.

If you are self-motivated, highly organised, and have a positive "can-do" attitude, we encourage you to apply.

**The
Customer Support Administrator Overview**:

  • To take incoming calls and provide customers with technical support over the phone on a same day basis whilst logging this onto the WCCTV Support log.
  • To assist with troubleshooting WCCTV Equipment faults, ensuring customers are communicated to throughout the query progress/resolution.
  • Administration of the returns process, including internal communication with the Production Team and external communication of progress to the customer.
  • Provide remote training to customers

The Benefits for a Customer
Support Administrator

:


  • Annual Salary of up to £21,700
  • Private Equity backed employer, we will provide continuous support and development throughout your career.
  • 23 days annual leave, increasing with length of service from year two, currently up to 32 days entitlement plus bank holidays.
  • Private healthcare and dental care schemes, supplying wellness and mental health support services.
  • Company pension scheme, with employer contributions increasing with length of service.
  • Newly refurbished open plan office, encouraging an interdepartment supportive environment, including free parking.

Your Experience as an Customer
Support Administrator

:


  • Energetic and enthusiastic with the ability to communicate at all levels.
  • Friendly and approachable personality
  • Excellent written and verbal communication skills
  • Extremely well organised and able to efficiently prioritise tasks
  • A 'handson' approach with a 'cando' attitude***
    Who are we?
  • Wireless CCTV (WCCTV) was founded in 2001 and we are established as the
    market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our
    core values of Quality, Innovation and Customer First are the focus of everything we do.
:


  • In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to
    rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US.
:


  • In addition to this investment, we were also recently named the
    overall winner on the top 100 Profit Track, "Ones to Watch" list in the UK.
:

- **We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.
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