Outpatient Receptionist - Milton Keynes, United Kingdom - Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust
Milton Keynes University Hospital NHS Foundation Trust
Verified Company
Milton Keynes, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Department:
Reception

Band 3 £22,816 - £24,336 Per annum


Hours: 37.5 per week

All MKUH roles will be considered for flexible working

An opportunity has arisen to join the Outpatient Reception team.

  • Friday.

Interview date:


The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.


The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.

The staff member will work consistently to provide high quality customer service and will be always professional.

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours.

At MKUH we appreciate our staff and reward them with an outstanding benefits package including:


  • Free onsite parking
  • Free tea and coffee
  • Great flexible working opportunities
  • Discounted gym membership
  • Lease car scheme
  • Generous annual leave and pension scheme
  • On site nursery (chargeable)
  • Extensive staff health and wellbeing programme


Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients.

The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.


MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.


  • Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH's Patient Access Policy.
  • Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
  • Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers.
  • Provision of Reception cover for Outpatient areas and MKUH Main Reception to receive patients, ensuring Trust systems are updated accordingly and providing excellent customer service.
  • Monitoring of designated worklists and reports to ensure associated updates to relevant Trust systems are made.
  • Demonstrate role requirements to new starters, training them on departmental policies and procedures.
  • Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
  • Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
  • Greet patients and other visitors professionally.
  • Checkpatients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
  • Action clinic outcome forms in a timely manner and undertake a cashingup process each day for a designated reception area.
Please refer to the attached Job Description for more details on the role and responsibilities.
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