Online Sales Co-ordinator - Sunderland, United Kingdom - ScS

ScS

Verified Company

Sunderland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

What's the opportunity?

The Online Sales Co-Ordinator is responsible for proactively contributing to the efficient operation of the Online customer experience, by way of engaging with customer's using the live chat platform with a view to converting live chat conversations to sales enquiries.

You will report to the Online Sales Operations Support Team Manager.

What does the role involve?:

Answering queries via the live chat platform and directing customers to the correct location/department
Converting chat enquiries into sales enquiries
Pick, pack and post Customer carpet sample requests
Make follow up telephone calls to ensure samples have been received
Keeping the carpet sample stock tracker up to date
Place service calls to Customers to arrange their carpet fitting
Place service calls to Customers to arrange their furniture deliveries
Inbound and Outbound Sales calls (training provided)
Assisting customers through the online sales journey, converting online customer commitments into confirmed sales purchases by referral to the sales team

Who are we looking for?:

Experience within a customer service/online sales role
Ability to communicate with customers and colleagues in an articulate and professional manner
Excellent typing and literacy skills
Good listening and questioning skills
The ability to deal with multiple tasks
Attention to detail
Strong work ethic
Flexibility

What's in it for you?:

Competitive salary
Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more
Employee Assistance Programme (EAP)
Long service annual leave benefits
Cycle to work scheme
Share incentive plan (S.I.P)
Career Progression
Salary Sacrifice Pension Scheme
Life Assurance

About ScS:

We are one of the UK's leading sofa and carpet specialists, and you can find us on numerous retail parks all over the country.

We have 99 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland.

For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice.

Our primary product focus is in retailing sofas, flooring and dining, helping customers to create the home they'll love and that's where you come in