Reservations and Ticketing Supervisor - London, United Kingdom - Qatar Airways

Qatar Airways

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are pleased to announce an incredibly exciting opportunity to join our Airport team in London Heathrow, UK as a Reservation and Ticketing Supervisor.

Accountabilities

Plan, supervise and support the reservation and ticketing staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination.
Support staff and customers to resolve difficult issues pertaining to reservations and ticketing on a daily basis. Arrange reservations and routing for using timetables, airline manuals, reference guides and tariff book to encourage maximum revenue for the airline.
Oversee the investigation for complaints done by the team.
Supervise the staff, ensure quality of work meets the Airline standards, and motivate staff ti achieve positive contribution on daily basis. Ensure that the team is punctual and wellgroomed and provides accurate information and appropriate counselling the customers and good follow up for all bookings.
Issuance of MCO's and refunds; process lost tickets and time barred tickets.
Show commitment to handle the maximum numbers of calls and passengers' whist at all the times carefully following the QR procedures to achieve a high quality of ticketing service. Guide and support the staff and keep them updated with relevant changes in the industry and QR products/services.
Perform other department duties related to his/her position as directed by the Head of the Department.
Perform a proper flight firming check to maximize flight utilization and reduce No-Shows. Deal with all mishandled passengers, NORECs and DNB as required each day to reduce passenger complaints.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.

Qualifications

Qualifications:

High School Qualification with minimum 3 year of jobrelated experience
Excellent communication skills with fluency in English language.
Knowledge of special rates / offers / promotions.
Proven ability to manage room sales with due regard to the Revenue.
Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
Computer reservation and ticketing training (Eg. Amadeus, Altae)
High potential individual willing to be trained / learned.
Demonstrates Quality Consciousness.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.