Apprentice Service Controller - Glasgow, United Kingdom - QA Ltd

QA Ltd

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an enthusiastic, logical person with a passion for teamwork and providing excellent customer service?
Would you like to kickstart your career with one of the UK's largest office technology providers?
An exciting opportunity has arisen to join the friendly team at NCS Office Systems as an apprentice service controller.

In this role, you will quickly pick up the skills and knowledge needed to be successful and will become a valued member of the the team whilecompleting an SCQF Level 6 Digital Applications Apprenticeship.

This position is a fantastic environment to grow your skills and learn all about digital administration in a friendly, fast paced environment.

8.30am-5.30pm, Mon-Fri

About NCS

NCS Office Systems helps their customers to improve workspaces and maximise business performance by providing integrated office systems across the UK.

NCSsupply and service copiers, printers and mailroom products throughout offices in the UK.

NCS OfficeSystems is a fantastic place to work alongside a friendly and supportive team who pride themselves on valuing their staff, many of whom have been with the business for many years.

Main Responsibilities

Log all Service Calls for all regions in the internal CRM system
Monitor call response times using internal systems and escalate if needed
Allocate and manage the diaries of copier engineers using diary management systems
Ensure that NCS is delivering on the agreed SLA's (Service Level Agreements) by effectively managing and monitoring calls and engineers using the internal systems
Effectively prioritise and plan calls and visits using internal processes
Taking ownership of Service Calls and following internal processes using internal systems
Record regular updates on all calls, specifically those over contracted SLA
Liaise with other departments and assist them in service related issues
Communicate with service agents, internal stakeholders and external stakeholders using various technologies such as sharepoint, teams etc.
Assist with administration of the Service Department

Desirable Skills