Service Charge Lead - London, United Kingdom - Dove & Hawk

Dove & Hawk
Dove & Hawk
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Service Charge Lead - £27k to £31K FTC - Stratford, Sidcup or Manchester
My client is on the search for a Service Charge Lead to join their Service Charge Team.

As a Service Charge Lead you will be part of a team that sets service charges for around 80,000 homes.

You will manage a portfolio of around 7,000 homes, calculating therelevant service charges and undertaking regular expenditure analysis. You will work with the other teams in answering any questions from customers concerning the charges.


Responsibilities:


  • Owns the management and resolution of resident and internal queries and issues within the defined service level targets.
  • Process the estimates and actuals for the designated estates (approx. 12,000 units) to the agreed deadlines
  • Deficit to be reduced to agreed levels and to report reasons for any noncollectable services
  • Regular contact with other teams responsible for providing services to keep aware of works
  • Monthly visits assisting with delivering SCspecific training when required
  • Work with inhouse legal team/external solicitors on any litigation issues involving First Tier Tribunals.
  • Represents the company at First Tier Tribunal and court cases, with specific residents or resident meetings, which may require attending outofhours and sometimes at short notice.
  • Manages the issue of S20b notices to residents.
  • Assist external auditors to verify SC Final Statements
  • Ensure compliance with legal framework for SC estimates and SC actuals
  • Allocation of costs complies with legal tenancy /lease agreements
  • Ensure that sections 1830 of the landlord and tenant act are complied with including any other relevant legislation relevant to role.
  • Maintain accurate data on the Service Charge system in relation to the assigned estates
  • Ensuring all activities relating to resident queries are accurately recorded on CRM.
  • Identify any unforeseen costs due to unscheduled works which may prevent or influence the ability to fully recover costs (in effect creating a SC Deficit)
  • Owns the identification and resolution of any risk associated with not being able to recover the allocated costs to the agreed level.
  • Role assists in setting accurate service charges to the value of approx. £50 Million across approx. 60,000 units.
  • Individually each lead is responsible for accurate service charge setting for around 12,000 units to the value of approx. £9million.
Essential Skills

  • Financial
  • Income/Expenditure & analysis
  • Strong Excel skills (Pivots an V Look ups)
  • Communication Skills (verbal and written)
  • Experience of working in a target focused environment
  • Understanding of Residential & Commercial Service Charge Legislation
Desirable skills

  • Ability to interpret Legal agreements across all tenures (Freehold, Leasehold, Commercial, Rented)
  • Understanding of Section 20/21/22 of the Landlord and Tenant Act
  • Able to deliver presentation to large groups.
  • AAT or other relevant finance qualification
Other Details


Salary:
Starting from £31,534pa (London Weighted) or £27,880 (Outside London) and is dependent on experience and location

Working Hours:
Full time, 35 hours per week

Working Pattern:
Agile, office based 20-40% and 3-4 days working from home.

Contract Length:
Fixed term contract till 29th September 2023

Office Locations:
Sidcup / Stratford or Manchester (Sale)

Dove & Hawk is acting as an Employment Business in relation to this vacancy.
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