Customer Service Advisor X5 - Knowsley, United Kingdom - Knowsley Borough Council

Knowsley Borough Council

Verified Company

Knowsley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1 x Permanent post

2 x Fixed Term posts - Contact Centre

2 x Fixed Term posts - Debt Recovery

We are looking to recruit a highly motivated, customer focused individual to join our busy and demanding Customer Services Team.

You will be part of a team dedicated to managing customer interactions and providing support and advice to customers ensuring as many enquiries as possible are resolved at first point of contact to maximise customer satisfaction

You will provide first point of contact to customers dealing with varied and complex enquiries via telephone, live chat and face to face for up to 17 different Council Services, including Revenues and Benefits

Previous experience of delivering excellent customer service, together with excellent communication and IT skills and an ability to deal courteously and sensitively with enquires.

At Knowsley Council we will consider requests for flexible working.

For most roles, the following types of flexibility are usually possible:
flexible hours, working from home, compressed hours, part-time.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

How to apply:

Your CV should be tailored to reflect the competencies within the person specification. Please note if a CV does not reflect the person specification it is unlikely to be shortlisted.

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.