IT Support Assistant - Tunbridge Wells, United Kingdom - Office Angels

Office Angels
Office Angels
Verified Company
Tunbridge Wells, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
IT Support Assistant

Tunbridge Wells

£19,000 - £23,000 per annum - Dependant on experience

Do you have an interest in IT and computer systems?

Are you looking for a local based role that has a great team feel?


We are recruiting for an IT Support Assistant to work for a reputable and well known client based in the centre of Tunbridge Wells, you will be working alongside the IT Manager to provide IT support throughout the Tunbridge Wells office.


Key Duties:

  • Assistance and project support to the IT Manager as required
  • Assisting the IT Manager in office desk re locations/clerical office related duties
  • Monitoring and maintaining computer systems and networks
  • Logging IT support calls
  • Talking staff through a series of actions, either facetoface or over the telephone, to help set up systems or resolve issues
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritising and managing many open cases at one time
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits
  • Rapidly establishing a good working relationship with key suppliers
  • Provide continued training and development of existing and new software/technology with staff
  • Keeping internal IT documentation and training information up to date


The client is looking for someone who is a great communicator and has an interest in IT, they are happy to consider a school or college leaver with no experience too.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.
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