Service Manager - Southampton, United Kingdom - Sopra Steria

Sopra Steria
Sopra Steria
Verified Company
Southampton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Are you an experienced Service Manager who is looking to lead a diverse team? We have an exciting opportunity for someone to join our award-winning team as we bring to life a new vision for corporate services across the health service.


The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps NHS organisations meet industry targets and initiatives in recruiting, retaining and fully supporting the very best employees.

This way they can spend moretime on providing outstanding levels of service and care to patients across the UK. It is a shared, clear focus - to add real, and increasing value to our clients.

They in turn can then transfer their investment and resource focus, enhancing employment processesfrom repetitive, transactional (and often paper based) work to transformational projects by driving down operational costs.


You will be pro-active in owning the service ES provides, developing robust relationships, identifying improvements within the service and representing the views and requirements of the client.

You will become the voice of the customer for continuous improvements,ensuring all contractual needs are met.

We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities


What you'll be doing:


  • Working closely with the Operational Service Management and customers to ensure customer expectations can be met and are carried out to the highest standards and in compliance with all relevant company policies and procedures, developing a roadmap of improvementsfor each client
  • Use data to represent the service delivery levels to the customer and develop actions plans with customers and operations
  • Develop and implement action plans to improve ES & client relationships
  • Collaborate with business development team and Client Partnership Executives to ensure active implementation of client relationship objectives during sales operations
  • Work closely with Finance and Commercial teams
  • Deliver against key financial and quality targets

What you'll bring:


  • Experience of working in a Service Lead environment
  • Ability to work within a performance management framework ensuring standards are delivered
  • Ability to compile, analyse and present information at a strategic level
  • Experience of addressing and influencing senior collaborators within Client and Operational Service teams
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you


Employment Type:
Full-time, Permanent
Location**:Remote - however would be required in either the Southampton or Sheffield office one day per week


Security Clearance Level:
BPSS
Internal Recruiter**: Chloe


Salary:
£45,000 - £50,000 - Dependent upon experience and training needs


Benefits:
£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?
More jobs from Sopra Steria
See all jobs of Sopra Steria