Relationship Manager - City of London, United Kingdom - Chamberlain Career Management Limited

Chamberlain Career Management Limited

Verified Company

City of London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Relationship Manager - Business Banking

Location:
London(Hybrid Working)

The Bank:

Serves the needs of scale up or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals - market segments that still value human service enabled by great technology.

Professional and personal lives often overlap, and the banks mission is to help empower their customers to achieve their ambitions by serving all their interdependent banking needs.

They provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of their customers.

Their human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

The bank is on an exciting UK wide journey of growth and diversification which this role is part of.

The Role:

To ensure achievement of overall growth and income targets and adherence to bank standards in respect of credit, operational and regulatory risk.

To deliver a first-class customer service by ensuring efficient delivery of all team objectives.

Responsibilities:

Manage a portfolio of existing business banking customers
Complete customer Annual Reviews to the high standards expected for approval including; completing security collateral, financial commitments schedules, memos, balance sheet analysis and Moody's for reports/reviews as required
Support the team in the ongoing management and review of AML submissions, ensure that KYC procedures including the requirements for periodic reviews in accordance with the AML framework on all customer connections are maintained and recorded in accordancewith AML policies and procedures
Complete credit advance proposals to the high standards expected for approval including CAPS (Credit Application Processing System), security collateral, financial commitments schedule, narrative, balance sheet analysis and Moody's
Analyse financial and nonfinancial information as part of the assessment /review process
Management of: Loan Management Diary; Lease Consents; Security Valuations; Loan redemption requests; AML transaction alerts; Sanctioning of inward/outward customer payments; Mandate changes; Issuing of credit letters (arrears etc); Account maintenance;Building Insurance
Contact customers to obtain relevant information as required
Develop an understanding of the Bank's products and services; identify and introduce sales opportunities
Contributing to the improvement of NPS

The Person:

Must have demonstrable experience in a similar role within a bank or alternative lender
Excellent customer service skills
Good understanding of wider banking services
Examples of cando attitude and track record of quick progression
Enthusiastic, flexible, and committed with a strong work ethic
Strong attention to detail
Desire to learn and improve performance
Ability to build rapport with people across the business whilst retaining a high level of professionalism
Team player, willingness to assist in developing junior members of the team

What's on offer:

Career opportunities for ambitious employees as the bank continues to grow and diversify
Hybrid working 3 days in the office and 2 days working from home
Competitive basic salary, dependent upon experience
Various other benefits including an annual cash allowance, generous noncontributory pension, annual discretionary bonus, healthcare, life cover and more.