Fulham Road Picturehouse - London, United Kingdom - Cineworld Group Plc

Cineworld Group Plc

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fulham Road Picturehouse - Customer Service Assistant:
Location

London

Business Area:
Picturehouse Cinemas

Job type:
Part Time Contract

Salary:

10.95

Contact name:
Matthew Cutler

Job ref:
070396

Published:
about 3 hours ago

Startdate:
05/02/2024

Fulham Road Picturehouse takes us back to the glory days of 1930s period glamour in this stunning listed building.

Earle Architects (who did a fantastic job with Bromley Picturehouse) have helped us revive Fulham Road to its former vintage charm.

We are looking for an experienced and enthusiastic person who can bring a passion for excellent customer service to this exciting venue as a part time (24 hours per week) Customer Service Assistant.

In return we offer an incredible package of staff perks with something for everyone, this includes:

Competitive pay, double pay on bank holidays, sales bonuses, late night working allowance, unlimited free cinema tickets, free guest tickets, free Cineworld tickets, free hot drinks, food & drinks discounts, eye care vouchers, paid breaks, increased pension contributions, cycle to work scheme, career development opportunities, company sick pay*, employee assistance plan, and free 24/7 virtual GPs.

JOB TITLE
Customer Service Assistant

DIRECT REPORT TO
Supervisor

RESPONSIBLE FOR
N/A at this level

JOB PURPOSE

To welcome visitors to the cinema in an individual and informed way whilst always delivering the highest standard of customer service.

You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures.

You will be fully trained to perform different duties at various times across the cinema to the standard required by Picturehouse.

Your duties will include but are not limited to:

Promotion and sale of tickets, retail, alcohol, food, and, Memberships
Cash handling
Ushering and piracy prevention
Compliance with Health and Safety regulations
Compliance with Food Safety Standards
Preparing and serving café food
Cleaning

MAIN DUTIES

Customer Service

Deliver excellent customer service in line with the Picturehouse standards through individuality; engaging guests throughout their journey to maximise enjoyment and encourage repeat visits.
To ensure dwell areas are maintained and inviting to customers
Follow the correct ticket verification procedure. Guide customers to their seats where necessary; and ensure every person who enters the auditorium has a valid ticket
Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct them to an appropriate person who can assist
Be knowledgeable about the individual cinema's services and facilities including accessibility, toilets, and proposition
Ensure all communication via radios is appropriate, clear, and concise
Be able to provide information on performance start and finish times, film synopsis, and film classification. Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
Be aware of film classifications and identification requirements
Ensure all lost property is correctly delivered to the appropriate area and logged in line with the policy
Monitor screens for picture & sound quality, temperature, and customer disturbance

Product Knowledge and sales

Be knowledgeable of current promotions and raise customer awareness
Ensure sales accuracy by processing transactions, memberships, and discounts correctly and in line with the policy
Promote the benefits of Membership during every transition
Using suggestive selling to offer better value and enhance the customer experience
Monitor stock levels and stock rotation and ensure departments are well presented
Ensure all wastage is correctly recorded by following the wastage procedure
Maintaining the highest standards of food hygiene and food presentation in line with policy
Ensure that café offerings are prepared and served to the highest standards

Health & Safety - You will:

Follow all Health & Safety Policies with a Spot it, Sort it approach
Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
Inform management immediately of any breaches or issues within Health & Safety
Help monitor maintenance or repairs advising the relevant people of any issues immediately
Open and close all areas, ensuring the relevant supporting paperwork is completed
Undertake basic daily cleaning duties including but not limited to departments, auditoriums, bathrooms _(periodic toilet checks)*, staff areas, customerfacing areas, and sorting and removing of rubbish as required
You will be expected to attend regular staff meetings and shift briefings and keep up to date on staff communications
Adhere to all policies and procedures

Along with your main duties, you