Customer Service Advisor - Belfast, United Kingdom - Adecco UK

Adecco UK

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Rate of pay:
£10.73 per hour

Full Time: 37.5 hours per week (Onsite)

Proposed Start Date: 3 rd January 2023

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

If you answered yes to all of the above, we want to hear from you today

We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.

Every assignment at Serco Belfast comes with the following benefits to you:

Long term ongoing assignments, with permanent opportunities offered regularly
Monday to Friday 8:00am 6:15pm (No weekend work to suit your work life balance)
Up to 33 days paid holiday a year
Weekly Pay
Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.

You'll be responsible for:

Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner
Capture, maintain and ensure quality and safety of customer data
Assessing claims and dealing with customer enquiries via electronic means.
Supporting the Department's aim in the digitisation of all claimant services.
Delivering and maintaining individual and team targets.

Requirements:

Excellent verbal and written communication skills in English
Able to follow instructions and processes
Resilience and the ability to work in a faced paced, high pressured team environment
Verified RTW documentation
Consent to undertake BPSS verification

Working at Serco Belfast, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people.

And with us, you're not just another employee. You're an individual, and this is how you'll be treated.

With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Chloe Cullen