Customer Services Advisor - Havant, United Kingdom - Portsmouth Water Ltd

Portsmouth Water Ltd

Verified Company

Havant, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to appoint a Customer Services Advisor to work within our busy Customer Services Department.

Key Responsibilities

Delivering an exceptional level of customer service.
Resolving queries at first point of contact.
Data entry accuracy customer details, recording of complaints, account changes. Processing of some reporting credit lists, old bank details etc.
Processing technician job results ensuring customer is kept up to date and account updated as required.

Managing tariffs

Social Tariff and WaterSure.
Listening to customers, understanding their needs and providing tailored solutions.
Undertaking some backoffice administration tasks.
Managing your own diary.

Key Attributes

Being passionate about customer service.
Ability to communicate effectively.
Have a positive cando attitude.
Ability to work under pressure and multitask.
Strong IT skills.
Positive approach to Health & Safety.

Experience

Recent call centre experience is highly desirable.
Experience of working in a busy customer facing environment is desirable.

We recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements.

Please talk to us at the interview about the flexibility you may want.

The Company has a responsibility to ensure that all employees are eligible to work and live in the UK.

Job Types:
Full-time, Permanent

Pay:
£22,757.00-£25,670.00 per year

Benefits: