Helpdesk Coordinator - Alcester, United Kingdom - Three Maintenance Services Ltd

Description

Three Maintenance Services Limited are a premier commercial property maintenance company, providing nationwide facility management services to many of the UK's largest blue-chip.

Due to increased business, we are looking for a Helpdesk Coordinator to join their expanding team.


The Role:

As a Helpdesk Coordinator, you are very much the 'face' of the business being the first point of contact for Customers.

You will play a key role in the service department ensuring the entire customer journey is at the heart of everything you do, ensuring service level agreements always remain a priority.

Key duties will include:

• Handling inbound calls from clients, contractors and engineers
• Logging jobs and following through to completion
• Scheduling in works to subcontractors
• Booking subcontractor visit with site
• Dealing with queries and complaints quickly and efficiently
• Ensure clients are updated on all jobs/courtesy calls
• Check all jobs from the previous day have been uploaded
• Issue quote numbers and type up quotes
• Manage site hire equipment orders as required
• Manage site access arrangements with clients and shopping centres etc
• Upload subcontractor quotes onto system
• Key Skills/Experience:
• Help desk experience within FM/Maintenance sector (desirable)
• IT Literate
• Ability to work on own initiative and unsupervised
• Used to working to KPIs
• Customer service focused; ensuring a great customer journey
• Ability to prioritise issue, meet tight deadlines and work under pressure
• Attention to detail
• Willing to go the extra mile to deal with a difficult situation

Salary:
From £21,000.00 per year


Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Alcester: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Help desk: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
One location

Application deadline: 14/01/2023

Reference ID: 3MS Helpdesk Coordinator