Urology Outpatient/cancer Booking Clerk - Haywards Heath, United Kingdom - 279 University Hospitals Sussex NHS Foundation Trust

279 University Hospitals Sussex NHS Foundation Trust

Verified Company

Haywards Heath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

University Hospitals Sussex NHS Foundation Trust is recruiting for its busy Urology Service. The post is for an Outpatient and Cancer Booking Clerk for the Service's elective outpatient and Cancer care.

The overall aim of the role is to improve the efficiency of the service and the quality of the patient experience and has six key objectives:

We are looking for experienced Booking Clerk to assist the Service Manager and Patient Access Manager (PAM) to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams.

Full training will be provided as well as support from colleagues at our Princess Royal Hospital site where the Service is run from, with additional support from the Central Booking Hub which is run from Brighton near our Royal Sussex County Hospital.

You will have experience of working in a high volume patient / customer contact centre, ideally in an acute hospital environment.

The responsibilities of the role will range from the registration of new patients, handling GP and patient queries for clinics, making appointments, such as full and partially booked appointment, using Trust systems.

Main duties will be answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries as well as contacting patients directly to arrange and book their appointments.

You will be required to work within a team to deliver an improved service for patients and to maximise efficiency.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we're proud to be at the heart of the NHS.

As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:

We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.

Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs.

This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us:

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

From the moment you start with us and throughout your career we will help you to grow and develop.

We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.